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Posts Tagged ‘customer service’

Tips for implementing social media-driven customer service

Friday, February 3rd, 2012

Tips for implementing social media-driven customer service

Image by johnnyalive

Integrating customer service into your social media strategies lets you utilize the Web’s real-time, interactive nature to respond to your customers more efficiently. Needless to say, this level of interaction and the effectiveness it offers are among the things traditional customer service platforms (via snail mail, comment cards, and toll-free numbers), can only hope to accomplish.

 

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Setting up effective social media-driven customer service strategies

Friday, January 27th, 2012

Setting up effective social media-driven customer service strategies

Image by Matthew Wilkinson

With social media proving to be a powerful tool for bridging the gap between brands and their demographic, it’s become customary for companies of any size to integrate it into almost every aspect of their business. Because of the real-time engagements taking place online, social media is a great platform for expanding and optimizing a brand’s customer service-geared strategies.

 

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Ramping up customer service with social media

Friday, January 20th, 2012

Ramping up customer service with social media

Image by chackie81

With social media being the core component of just about every Web site out there, brands have learned to map and develop every aspect of their business around it. From how the sites are constructed, down to the ways content is crafted and distributed—brands have definitely gotten onboard with the whole social spectrum that offers a lot of opportunities.

 

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Weekly Link Round Up – 12-24-11

Saturday, December 24th, 2011

Nostradamus Predicts: Gamification will have a Bright 2012 (42Terabytes.com)

In light of David Armano’s (of Edelman Digital) successful social media predictions in the past, Maximillian Lemos revisits the former’s positive outlook on the emergence of game-like qualities on today’s Internet and mobile social apps.

OPINION: What is Gamification and should you bother finding out? (UsefulSocialMedia.com)

Harry Rollason explores the meaning of ‘gamification’, and arrives to the conclusion that it’s more than just a fad, as what many large corporations rushing to apply gamification tools to their brand are realizing today as well.

Social Loyalty: The missing ingredient to @BestBuy’s success (Gamifixation.com)

As the largest electronics store in the U.S. desperately attempts to transform one-time shoppers into loyal customers with its “Gaming Trade-in” idea, Carlos Gonzales explains what Best Buy did wrong and how geo-location apps like Foursquare and Gowalla can be used to create social loyalty.

Online Marketing & Gamification by Design (McBuzz.com)

Mark McLaren interviews Gabe Zichermann, author of the book Gamification by Design and investigates the importance of gamification in developing a robust online marketing plan.

How Has Gamification Gone Mainstream? (Infographic) (Dr4ward.com)

Large corporations like Pepsi, Nike, and Nissan have taken notice. Gamification, also known as the application of concepts and techniques from games to other areas of activity, in this case, social media, has gone viral and is quickly becoming a staple in today’s online marketing efforts.

Weekly Link Round Up – 11-11-11

Friday, November 11th, 2011

The Internet Died a Little Today (TheAtlanticWire.com)

When widespread outages were experienced among multiple networks across North America and Europe last Monday, some people perceived the event as unforgivable, saying that today’s Internet is simply too big to fail. Adam Clark Estes investigates what really happened.

Social Media Firestorms: A First Responders Guide (ComputerWorld.com)

Has your misplaced Twitter campaign evolved into a PR mess? Did you make an ungracious response on somebody else’s Facebook wall? Serdar Yegulalp explains how we can avert online catastrophes on social media websites.

7 Roadblocks to a Successful Social Media Campaign (Smedio.com)

Although social media campaigns have become a norm for most companies these days, some still fail to recognize that these aren’t a shortcut to their business’ success. Douglas Idugboe discusses common obstructions to successful campaigns and tells us how we can avoid them.

Brands Fail to Grasp Social Media Opportunities (Blogs.WSJ.com)

After Dippin’ Dots filed for bankruptcy and failed to capitalize on a bad situation when they were in the spotlight this week, it joined other businesses that have failed to grasp emerging social media opportunities. Ben Rooney finds out why brands fail to integrate their social media strategies with real business objectives.

Social Media and Public Relations Needs to be Part of Your Disaster Planning Strategy (EnterpriseFeatures.com)

Businesses that are hit by a disaster can be viciously attacked by rumors that circulate within minutes. They need to deploy an immediate plan of action and build trust and credibility and straightforward updates that have been carefully worded and planned out in advance.

Weekly Link Round Up – 06-17-11

Friday, June 17th, 2011

Users Spend Nearly 16% of Time Online on Social Media (BlogWorld.com)

According to a new report by comScore, online users spend 16% of their time—or about one out of every six minutes—on social media. From the focus on MySpace to the boom of Facebook, the study also reveals how the face of social media has evolved.

What companies should know about social hyper-users (BazaarVoice.com)

Going social is habit-forming. It’s no surprise then that social media can truly tap into today’s connected world. Not taking how hyper-users think and work into consideration, though, can very well lead to a less than successful campaign.

3 Ways to Benefit From Social Media Crowdsourcing (SocialMediaExaminer.com)

With social media opening up avenues for customers to interact with brands and companies, it has also opened up a new way for businesses to source ideas. With a few simple steps to engage the audience, any business can benefit from the crowdsourcing trend.

4 Keys to Turning Negative Commenters Into Brand Advocates (ConvinceAndConvert.com)

While no one likes the sound of negative feedback, it can be the golden opportunity to boost customer satisfaction and ultimately, the business as a whole. Businesses can take each lemon gracefully and turn them into things better than just lemonade with a few points to take note of.

Physical & Online Crowdsourcing Documents the Real First World War (ReadWriteWeb.com)

To illustrate the benefits of crowdsourcing to create innovations, Europeana, the European archive, has combined real-life roadshows and online uploading to assemble an enduring, highly-personalized Web archive of the First World War.

Weekly Link Round Up – 05-13-11

Friday, May 13th, 2011

6 Tips for Starting an Online Community (SocialMediaExaminer.com)

Building an online community is the cornerstone of social media marketing. Starting out can be a daunting task though, especially when it comes to keeping the conversation going. By knowing your audience and catering to what they want, you can create a strong community from the ground up.

Creative Content that Converts (SocialMediaToday.com)

“Uninspired web content is no different than a disgruntled receptionist who turns people off from your business or brand.” Just like managing a storefront or reception desk, you need to develop your content in a way that draws people in and answers what they need in order to make the sale.

How to Plan and Write a Blog Post to go Viral (SocialMouths.com)

While viral posts seem to come out of nowhere, you can actually study your blog’s audience and find out what kind of post can create a similar kind of reaction. By learning what elements it takes to make popular content, you’ll know well enough how to create work that will create buzz and hopefully go viral, too.

Invite Your Customers onto Twitter (ChrisBrogan.com)

An online community is hard to start up if your customers aren’t there in the first place. If you’re managing the community on Twitter, it helps to encourage your visitors and customers to join up and follow the conversation.

Manage Your Facebook Page Like Vin Diesel (idaconcpts.com)

Surprisingly, Vin Diesel offers an interesting take on managing the community that follows him on his Facebook page. While social media marketing has been associated more often with Justin Bieber or Lady Gaga, Vin Diesel proves the strength of his own brand of social media by listening to his followers and providing honest feeds.

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