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Social Media: More than marketing

Wednesday, January 27th, 2010

Photo by lgorlando

Imagine being very sick and being confined to a hospital bed. Imagine those moments where you have the opportunity to reflect on life and can choose what you want to see and do from the hospital, which will either cheer you up, or bring you down. Imagine that while you are there, you have the opportunity to see and talk to whoever you want because technology has made this possible.

Yes, the power of technology and social media is not just for fun and marketing, but also for social good and doing something as simple as provoking a smile from someone who might not be able to smile again.

 

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How Social Media is Changing Television

Tuesday, January 5th, 2010

We have always gathered around the storytellers of our day: our elders, a radio, the television. When JFK was shot, families and neighbors came together across the country to watch the coverage, consider the implications of JFK’s death, and support each other. Each winter, epic parties take place in homes across America to watch the Super Bowl. My own college roommates even had weekly parties to watch The OC and American Idol. With the knowledge that we seem to be built with the desire to share these storytelling experiences, social media takes on a whole new meaning for both its creators and its participants.

Hulu introduced live-streaming to its offerings during the 2008 Presidential election debates, joining a handful of other sites with similar viewing options. Though live-blogging has been regular feature of many sites in recent years, the widespread introduction of television online and live-streaming have been a game-changer for these online conversations, and that is only the beginning.

 

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Breaking Down Common Barriers, Part 1

Tuesday, December 15th, 2009

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When companies consider making the leap into social media, it often strikes fear in the hearts of those who will be leading the charge as much as those who in charge. It’s easy to cite any number of concerns and barriers to overcome, but the truth is, these common fears need not paralyze us in our efforts. Whether you’re working within your company to convince your team of the necessity of social media or trying to weigh the benefits and risks of jumping in, the following discussion of the most common barriers will help guide you towards success in social media.

How do I build and maintain a social media presence?

The most important thing to remember when joining a social network is that it is an ongoing commitment, but in turn you’ll have exponentially more opportunities to communicate with your consumer base and provide value to them. As you grow your online presence, you’ll find that that certain approaches work better than others, so you’ll need to revisit your social media plan regularly. This doesn’t mean that your campaign isn’t working; it means it is merely getting streamlined and becoming more effective. Social media works in real-time, so we must respond likewise.

 

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Social Media is a Blast from the Past

Thursday, December 10th, 2009

Vintage Television

The most important rule in social media is this:

You have to care about your customers.

If you don’t care about your customers, then don’t get involved with social media. If you can’t own up to your mistakes, forget it. If you don’t plan on really engaging with people, and having actual conversations, stop wasting your time.

The biggest thing about social media that is different from traditional media or marketing is that it is no longer a one-way conversation. If you’re not out there participating in the discussion of your brand already, I guarantee you someone is. Consumers are talking to each other, sharing their complaints about bad interactions and sharing their stellar reviews of good ones. But if you can’t be real and address the complaints when they happen (as well as share in broadcasting the successes) then you won’t succeed in social media marketing.

 

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