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Posts Tagged ‘reputation management’

Brand in hot water? Fan loyalty to the rescue!

Friday, November 18th, 2011

Fostering a Community Can Boost a Brand

Image by Photos by Mavis

Deeply engaging with communities developed around your brand is one of the most important aspects of Internet marketing. It’s what makes it so much effective as a marketing model—setting it apart from the traditional advertising model that capitalized on one-sided announcements than actual conversations. And to be able to fully take advantage of these conversations, brands need to foster a sincere relationship with the people who believe in them.

 

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The Nerdist weighs in on handling negative comments online

Friday, June 3rd, 2011


Images from Hardwick’s Facebook page

As brand managers and social media marketers go about their daily grind, it’s only common to deal with different kinds of people online. Unfortunately, because you put yourself online and encounter the very diverse population of Web users, you can’t expect to get favorable responses all the time. Sooner or later you’ll come face-to-face with people whose opinions, beliefs and mindsets will clash with yours. In comes the negative feedback or worse, so will the trolls!

 

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Precautionary measures to help you deal with negative feedback

Wednesday, November 17th, 2010


Image by zone41

Traipsing through social media, brands managers and online marketers need to establish relationships with the right kind of people and enrich those relationships to convert them into loyal followers. To be able to do so, we must engage with the targeted demographic on a regular basis; from a deeper level, if possible, to create genuine connections. And like all relationships, we will encounter individuals whom we fail to resonate positively with, and just as the nature of social media, their dissatisfaction is expressed openly online.

 

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Twitter: the reputation management engine

Friday, November 12th, 2010


Image by NASARobonaut

Among the socially-driven services online, two are in the forefront: Facebook and Twitter. While Facebook has been adding one feature after another in their seemingly all-out bid to take over the Web by expanding its presence beyond its social networking platform, Twitter remains to be the silent achiever, taking its sweet time to actually show what ideas it is fostering under its wing. Despite this, the microblogging giant remains true to its niche, revealing little about its business strategy and yet evolving significantly in both its user base and in its stability as a Web service.

 

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Keep ahead of the competition

Friday, October 15th, 2010


Image by Rennett Stowe

Despite the average company’s fear of it, competition has proven to be a very healthy aspect for any business. While monopoly does sound awesome in theory, it’s the existence of rivaling brands in the same niche that helps the industry flourish. And it offers many benefits for both the competing parties and for the consumers including better selections of products and services, lowered prices, significant progresses in technologies and partnerships between brands.

 

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Tool Time: Secure your name online

Wednesday, September 1st, 2010

In social media, your identity means everything and it’s the very foundation that builds on your brand recognition, development and reputation management. As such, you may have secured for your brand its own domain name with a fully furnished Web site, jumped onto various social media sites and have also begun attracting and building relationships with your followers along the way. Good on ya.

As you continue to exist online, there will always be some new social network cropping out of the woodwork. And as they pile up the social Web, it’s important to secure your name on each one of them to make sure you have control over your brand’s identity online.

 

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Social media marketing and the Bieber Fever

Monday, August 23rd, 2010


Image by Constantin B.

Mentioning Justin Bieber can surely detonate a bubblegum pop-bomb across the Internet. The overall effect makes prepubescent girls worldwide squeal and weep with excitement, snap up every piece of merchandise bearing his image and make YouTube videos lip synching to his songs.

On the other end of the spectrum, the rest of us merely see him as this migratory meme that just won’t go away. And so sites have been set up dedicated to document his every misfortune, block him from our Web drifting experience and ridicule his overall image.

Love him or absolutely abhor him, these mentions online give him great leverage that raises him as a brand atop the Web trails.

 

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